Eligibility for Returns
- Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within [number of days] days from the date of delivery. We will require photographic evidence of the damage or defect before authorizing the return.
- Incorrect or Incomplete Order: If you receive an incorrect or incomplete order, please notify us within [number of days] days from the date of delivery. We will work with you to resolve the issue and arrange for the return of the incorrect or missing items.
Return Process
- Contact our Customer Support: To initiate a return, please contact our customer support team by [specify the preferred method of contact]. Provide them with your order details, including the order number, and a detailed explanation of the reason for the return.
- Return Authorization: Once we receive your request, our customer support team will review your case and provide you with further instructions on how to proceed with the return.
- Return Shipping: You will be responsible for the cost of shipping the returned items back to us, unless the return is due to our error (e.g., damaged, defective, or incorrect items). We recommend using a trackable shipping service to ensure the safe return of the items.
- Refund or Exchange: Upon receiving the returned items, we will inspect them and process your refund or exchange in accordance with our policies. Refunds will be issued to the original payment method used for the purchase.
Please note that returned items must be in their original condition, unused, and with all original tags and packaging intact. We reserve the right to refuse returns that do not meet these requirements.
If you have any further questions or need assistance regarding our Refund and Returns Policy, please contact our customer support team.